Tezza and I have loved Paul Smith design for a long time. The clothes work well on Tez, they are groovy, cool, comfortable and …. Well, they just work.
In our various wonderful travels we have visited many Paul Smith stores. Naturally we love the Melbourne store and under the management of the very handsome Maurice, the staff are attentive and delightful. So here is my point. Every store we have visited, has always impressed us with the service and the attention the staff serve us with. Regardless of which store we are visitng, there always seems to be a friendly, positive, not too intrusive and engaging style of customer service. It is therefore my thinking that this has to come from the name sake. It is about the dude whose names they all represent. That is why I reckon he would be a great person; he has set a tone of engagement that I am always left feeling so nice about.
In an era when lots of people now shop on-line and retail is perhaps not seen as a glamorous or worthwhile career choice (not my opinion, but I do observe the way it can be dissed!), it is just so refreshing to experience great customer service. Hence the line I kicked off with, somehow makes me think that, if the staff are all so lovely it must be ‘cos there boss is.
So where does the Love come into this, you may ask?
When we visited the New York store a few years ago – I saw this tapestry…..
So you can imagine my delight when we visited our Melbourne store a couple of months ago and discovered that the tapestry was now being produced for sale and of course ….. I had to have one.
So now when I sit at my writing desk I am inspired by LOVE. After all #allyouneedislove